1. When will my order be shipped?
2. How long will my order take to arrive?
3. Do you offer parcel tracking?
4. How much does shipping cost?
6. What is your returns policy?
When will my order be shipped?
- Most items dispatch either same or next day, depending on the time they are received. For express brands, if an order is received before 10am, it will dispatch the same day.
- Some brands like Harmony Furniture, may take a few days longer to ship. If this is the case, it will specify the dispatch times on the product page.
- Please Note: For orders paid through direct deposit, they are processed as soon as payment is received and therefore the dispatch times specified above apply after payment has been received.
- Please also note that we have partner warehouses in Melbourne, Sydney and Brisbane who ship items on our behalf, so certain products may arrive separately in different shipments.
How long will my order take to arrive?
- Delivery times vary according to the location within Australia. For certain brands we offer express shipping. You can read more about this here.
- For a delivery estimate, please see the shipping information tab on the product you're interested in, as delivery times differ between brands.
Do you offer parcel tracking?
Yes, our parcels are trackable with our trusted courier services. Orders by default have ATL on them (Authority to leave at the door) unless signature is otherwise specified in checkout comments.
How much does shipping cost?
- Prices vary according to weight and destination. The average delivery price is $14.95, however, larger and bulky orders, as well as shipping to WA, NT, TAS, rural and remote areas may incur extra shipping fees.
- To estimate shipping costs, simply add your items to the cart and use the Shipping Estimate feature.
Do you offer Pickup?
- We offer pickup for different brands from different locations. Each product will have its pickup location listed under the Add to Cart button.
- You can also read more about how to arrange pickup here
Conditions for Shipping & Deliveries
- We are closed on Friday afternoon's, Saturday’s and public holidays. All orders received during these times will be processed on the next business day.
- Next Business Day delivery for regional & remote areas, including the Northern Territory and Nth QLD during wet season, may take 1-2 more days to arrive at their destination.
- Please note: Although we use highly reputable carriers for deliveries there may be occasional unforeseen delays due to issues beyond our control such as; airport air-freight delays, poor weather or spot security checks. However, these are rare. We cannot accept responsibility for these circumstances beyond our control and delivery charges are therefore non-refundable.
What is your returns policy?
Change of Mind Returns
- Change of mind returns are not accepted for sale or discounted items.
- For full-priced items, we are happy to offer a refund or exchange within 5 days of delivery, provided the item is returned in its original condition and packaging (unopened, unused, and with all original tags where applicable). Customers are responsible for return shipping costs.
- Ensuring the item is packaged securely to prevent damage during transit. If an item is returned damaged due to inadequate packaging, we will be unable to process a refund.
- Refunds will be processed less the original shipping charge and payment transaction fee (which varies by payment method, from approximately 2.7% for PayPal to 7% for Afterpay).
- To arrange a return and receive a refund estimate, please contact us at support@kindtokidz.com.au.
Please note: We no longer accept change of mind returns for items weighing more than 2kg or requiring assembly, as these products are at a higher risk of damage during transport.
Damaged or Faulty Returns
If your order arrives damaged or faulty, please email clear photos of the issue to support@kindtokidz.com.au so we can assist you as quickly as possible. Please include part numbers where relevant.
Smaller items
For smaller products or items supplied as a single piece, we will arrange a replacement where possible, or a refund if a replacement is not available.
Multi-part & flat-packed items
For products with multiple components, including (but not limited to) furniture, storage units, toy kitchens, dollhouses, prams, playsets and other wooden toys, we will replace any damaged or defective parts in accordance with the manufacturer's warranty. Please include clear photos of the issue and specify which replacement parts are required.
Assembly notice
If you discover a damaged or defective part during assembly, please stop assembling the product immediately and contact us. Continuing to assemble an item with an obvious defect may limit the assistance we are able to provide.
Large items
If more than 50% of a large item is damaged or defective, and replacement parts or a repair are not possible, we will arrange a return and provide either a replacement or refund in accordance with the manufacturer's policy. Please contact us to discuss the available options.