When will my order be shipped?
- The majority of items ship within 1-2 business days. Some items may take 2-3 business days. For a more exact delivery estimate, see the 'Shipping & Delivery' information in each particular product description. Please note dispatch times displayed are usual dispatch times in business days, which may increase during the months leading up holidays seasons, such as October - December.
- Please Note: For orders paid through direct deposit, they are processed as soon as payment is received and therefore the dispatch times specified above apply after payment has been received.
How long will my order take to arrive?
- Delivery times vary according to the location within Australia. For a delivery estimate, please see the shipping and delivery information table in the product description of the item you would like to purchase. We can arrange Express delivery at an extra cost on most items. Please contact us via email or phone to arrange such a service.
Do you offer parcel tracking?
Yes, our parcels are trackable with our trusted courier services, excluding certain orders from Hape, George Luck and Tegu which have tracking available only upon request. Orders by default have ATL on them (Authority to leave at the door) unless signature is otherwise specified in checkout comments.
How much does shipping cost?
- Prices vary according to weight and destination. Rates start at $9.95 for lighter products such as soft toys, puzzles, clothing and accessories and go up to for bulkier items. Each product has its shipping cost listed in the product description information under 'Shipping & Delivery'.
- If you are ordering more than one item, you can get a shipping estimate of your desired products by using our shipping estimate feature available in your shopping cart under Subtotal before checkout.
Do you offer Pickup?
- We offer pickup for different items from different locations. Each product will have its pickup location listed under 'Shipping & Delivery' information for that product.
Conditions for Shipping & Deliveries
- We are closed on Friday afternoon's, Saturday’s and public holidays. All orders received during these times will be processed on the next business day.
- Next Business Day delivery for regional & remote areas, including the Northern Territory and Nth QLD during wet season, may take 1-2 more days to arrive at their destination.
- Please note: Although we use highly reputable carriers for deliveries there may be occasional unforeseen delays due to issues beyond our control such as; airport air-freight delays, poor weather or spot security checks. However, these are rare. We cannot accept responsibility for these circumstances beyond our control and delivery charges are therefore non-refundable.
What is your returns policy?
Change of Mind Returns
- In regards to smaller weight items, such as baby products, clothing and regular sized toys, if you have a change of mind for any reason in regards to your purchase, we are happy to refund or exchange it within 30 days of purchase once it has been returned to us in its original packaging (unopened and unused with original tags were appropriate). The customer must ensure it is appropriately packaged when shipping back so that it will not be damaged via transit and will need to pay the shipping back fee. Please contact us at firstname.lastname@example.org to arrange a return.
- Please Note that change of mind returns are no longer accepted for larger weight items, such as KidKraft, Plum Play and Qtoys items as these items are shipped directly from the manufacturer and they will not accept change of mind returns on our behalf. Furthermore, these items are also at increased risk of damage each time they are transported due to their large size.
Damaged or Faulty Returns
- For smaller items, such as baby clothing or baby products that are defective we can arrange a replacement if possible, otherwise a refund. Please email clear pictures of the issue to email@example.com.
- For larger items such as furniture, storage, toy kitchens, dollhouses, prams and playsets we will replace any damaged or defective parts as per manufacturers warranty. Please submit your request to us at firstname.lastname@example.org with clear pictures of any issues you have found and replacement parts needed. We take this matter very seriously and will work on resolving it as quickly as possible.
- Please note if you receive any defective parts and still proceed to fully assemble the item when it has obvious issues and then request compensation, we can only offer you limited assistance. If you only noticed an issue after beginning assembly, please halt assembly immediately and contact us at email@example.com.
- With larger items, if more than 50% of the item is found to be defective or damaged and a repair is not possible, we will endeavor to arrange a refund or replacement, depending on the item and manufacturers policy. Please contact us at firstname.lastname@example.org to discuss further.