Frequently Asked Questions
Orders & Purchasing
Simply browse our website, add your chosen items to your Cart and proceed to Checkout. For a faster checkout experience, you can also use Apple Pay, PayPal Express or Google Pay. If you prefer, we can also take your order over the phone.
If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request, however changes may not be possible if your order has already been processed or dispatched.
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or dispatched, we'll do our best to cancel it. Once an order has been booked for dispatch, it cannot be cancelled and our Returns Policy will apply.
While we work hard to keep our inventory up to date, occasionally an item may become unavailable. If this happens, we'll contact you as soon as possible to discuss your options, which may include waiting for new stock, choosing an alternative product, receiving a partial shipment, or a refund.
Certain catalogue items are subject to a minimum order value, however this only applies to catalogue items. You can read more about this here.
Some catalogue items are not available for individual purchase and are intended to be ordered as part of a larger product range. If this is the case, it will say clearly on the product page.
Shipping & Delivery
Shipping is usually $14.95. However, additional charges may apply to bulky items and deliveries to WA, NT, TAS, as well as regional and rural areas. See your Cart for a shipping estimate.
Most items incur a shipping charge. However, we do offer free shipping on selected items, which will display a 'Free Shipping' badge on the product image.
Estimated delivery times vary by product. You can find the estimated delivery time for each item in the 'Shipping Information' tab on the product page.
Yes. We offer same-day or next-day dispatch on the majority of items in our store.
We use a range of courier services depending on the item purchased and delivery location. These include, but are not limited to, Australia Post, StarTrack, TNT, Aramex, CouriersPlease and other trusted carriers.
We currently focus on providing the best possible service within Australia and do not offer international shipping at this time.
Yes. All orders include tracking. You'll receive a tracking email from us once tracking information has been provided by our partner warehouse. This is usually sent on the evening of dispatch, but may occasionally be sent the following day. You may also receive tracking updates directly from the courier before our email arrives.
Returns & Customer Support
You can read our Returns Policy here.
Yes, we accept change of mind returns on non-sale items within 5 days of delivery. This excludes bulky and flat-packed items.
Please email us at support@kindtokidz.com.au with your order number (or the name the order was placed under) and details of your request.
If your item arrives faulty or damaged, we'll replace the damaged part or the entire item where necessary. If a replacement isn't possible, we'll arrange a refund.
Refunds are usually processed immediately, although they may take up to 24 hours to be issued. Please note that your bank may take additional time to process the refund into your account.
If the item is faulty or incorrect, we'll cover the return shipping costs. For change of mind returns, return shipping costs are the customer's responsibility.
The quickest and easiest way to contact us is via the 'Message Us' button located in the bottom-left corner of our website. It's available on every page.